FAQs · San Diego County
Frequently asked questions
Quick, honest answers about our carpet, upholstery, tile and water damage services in San Diego County. Each answer starts with the short version, followed by the detail.
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Common questions
What carpet cleaning method do you use?
Truckmount hot-water extraction. We inspect, pre-treat, agitate problem areas where appropriate, then rinse and extract soil with industry-standard truckmount equipment, followed by spot treatment and a final walkthrough.
Is hot-water extraction the same as steam cleaning?
Yes, in everyday terms. Hot water and cleaning solution are rinsed through the fibers and immediately vacuumed back out by the truckmount, carrying loosened soil with them.
Why hot-water extraction instead of a dry or shampoo method?
It rinses soil out rather than leaving it in the fibers. Combined with CRI Certified residue-free products, the goal is clean carpet with little left behind that could attract new dirt.
How long does carpet take to dry?
Usually several hours, depending on the carpet, humidity and airflow. Opening windows, running fans or air conditioning and keeping traffic off damp carpet all help it dry faster.
How should I prepare for my appointment?
Pick up small items, move fragile pieces, secure pets and point out problem areas. Let us know about parking, gates or building access so the truckmount van can park close by.
Do you move furniture?
We discuss furniture with you on arrival. Small items, fragile decor and electronics should be moved beforehand; we will agree on which larger pieces to move before cleaning starts.
Can every stain be removed?
No one can honestly promise that. Many spots respond well, but dyes, bleach, sun fading and permanent damage may only lighten. We set expectations during the walk-through, before any work begins.
Should I try to remove a stain myself first?
Blot fresh spills with a clean white cloth and plain water, but avoid scrubbing or strong household chemicals. Over-treating can set a stain or damage fibers — our spot removal guide explains what to avoid.
Do you treat pet odor?
Yes. Pet treatment is an exclusive add-on targeting urine, odor, stains, bacteria, hair and dander. It is quoted on-site based on the severity in each room.
Do you clean upholstery?
Yes — sofas, sectionals, chairs and outdoor furniture, with treatment matched to the fabric.
Do you clean tile, grout and natural stone?
Yes. We clean tile and grout with pre-treatment, agitation and pressure rinse and extraction, and clean and seal natural stone such as travertine, marble, slate and flagstone.
Do you handle water damage?
Yes — water extraction, drying and monitoring, 24 hours a day, 7 days a week. Call as soon as possible; acting quickly limits how far water spreads into flooring and walls.
Do you clean oriental or delicate rugs?
No. We clean synthetic, manufactured area rugs — not oriental, delicate or imported rugs.
Where do you work?
Throughout San Diego County — every city and community within about 33 miles of 92128.
What affects the price of a quote?
Square footage, the number of rooms or pieces, material, condition and any add-ons such as pet treatment or stone sealing. Use our quote builder or call; final pricing is confirmed on-site for accuracy and transparency.
When are you available?
We are open 24 hours, 7 days a week. Call (858) 381-7872 or request a quote online.
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